Crucial Confrontations Training equips participants with a straightforward step-by-step process for identifying and resolving performance gaps—those unpleasant realities standing in the way of organizational success. With this hands-on problem-solving approach, participants learn to:

• Step up to poor performance, pick the right problem to work on and address underlying motivation/ability issues.
• Hold anyone accountable—no matter the other person’s power, position, or temperament—and get positive results.
• Motivate without using power by clearly and concisely explaining natural consequences.
• Enable without taking over by creatively helping others avoid excuses and work-arounds, stay on track, and resolve performance barriers.

Crucial Confrontations Training teaches managers and process owners of all types how to enhance accountability, improve performance, and ensure execution. Whether you’re preventing safety problems or managing daily performance, move your team or organization to the next level with this revolutionary yet simple approach.

Experience our training from our Alberta-based external trainers through public workshops or onsite programs. Or use our trainer certifcation program to enable your trainers to offer the highest quality in-house training program available today.