“Murray provided an ongoing number of programs for Alberta Health Services – Calgary Region through 2008 – 2009. The training he brought to over 200 front line managers and Directors was found to be invaluable around Crucial Confrontations and Crucial Conversations.  Several of the managers who attended stated that this was the “best training” they had ever received: not only was it presented in a professional and participatory manner, but it was material that they could readily apply into their daily worklife. Murray is a very skilled facilitator and excellent service provider, willing to work with the client to ensure that the training provided was customized to the culture of the organization. I would highly recommend these programs for any organization as a required skill set for managers and leaders.”    

"I have known Bob Yamashita for about 2 years. He facilitates the courses Crucial Conversations and Crucial Confrontations offered at Syncrude Canada Ltd."

"As a highly experienced and skilled facilitator, Bob consistently draws out engaging participation and interaction from our front line leaders. This is evidenced by his proven ability to help participants practice and develop skills in communication. I regularly hear how leaders have gained new confidence to have those crucial confrontations they have been putting off. This is commonly a direct result of the courses Bob has facilitated. RESULTS, that's what we're after."  

 "Once again I feel compelled to tell you that the personal/professional development concepts you present and the way you present them are by far the best I've been trained on (and I've spent good bit of time and money on others).  The skills are so valuable and easily implemented when I'm mindful to use them."

"The training by Murray was very influential, motivating, and inspiring. I enjoyed the self-assessment to determine my own communication strengths and weaknesses. I learned how to step up to and deal with a few difficult important subjects that I had mostly avoided. I can use the skills at home, at work, and during my volunteer work with church. With this, I believe, I will be getting better results and building better relationships."  

"This was one of the most transformative learning course designs I have attended. The content is designed to help participants drive themselves to their desired goals in an assertive but respectful manor. This empowers learners to manage and direct their learning process with several cases drawn from their work experiences. I found that the learning process was deeply reflective allowing learner’s quality time to reflect on their practices or recent conversations both during the workshop and after the workshop."

"Murray is a compassionate, empathetic facilitator; he walks the talk."

"Murray has a wonderful sense for when the class has it and when they need more help. He adjusts accordingly and meets the participants needs well. He did a great job of balancing the needs of the participants with the time allotted."

"Murray brings a passion and relentless modeling for the material. There is no chance of missing the understanding of the principles & skills the way he facilitates. He is a difference maker and has a strong impact on participants ability to emerge as effective."